Archive for the ‘General Telecom Companies’ Category

Birch Communications Not Paying Agents

Wednesday, January 20th, 2010

Birch Communications bought Cleartel’s local, long distance and internet customers last year. While they are billing Cleartel’s old customer base, and making money off of them, they are no longer paying commissions to the agents that brought those customers to Cleartel in the first place.

As telecommunications agents, we are used to dealing with telecoms going out of business, but when customers that we bring to the table are sold to other phone companies, but we stop getting paid, that’s just plain stealing. I don’t know what your contract with Cleartel said, but since those customers aren’t with Cleartel anymore, and you aren’t being paid commissions on those customers any more, they are now fair game again.

So, if you had a book of business with Cleartel Communications, and Birch Communications isn’t paying your agent commissions anymore, you should contact your old Cleartel customers and see if you can move them. Make sure you read your old contract with Cleartel first, to make sure you can legally do so, but if you can, do it!

PS. Move them all if you can, I’m tired of companies selling my customers to each other so that they don’t have to pay my commissions. It’s hard to feed my kids when they keep stealing from me so that they can increase their paychecks and their company’s stock value. (Shame on you Birch!)

What’s With Avaya’s Toll Free Number?

Friday, December 11th, 2009

OK, I’m simple, with a messed up sense of humor, but the first time I saw AVAYA’s toll free number posted over at PhonePlusMag.com, I thought it said 866-GO-AWAY! I’m like, “Now that is some messed up marketing. I don’t know who they use, but they should be able to come up with something better than that.” LOL

Of course, what it really said was 866-GO-AVAYA… Which really isn’t much better. It still looks like some old Norwegian or Swede is telling you to “GO AVAY! Quit bothering me Sven, I haff verk to do.” Anyone else do a double take the first time you saw their number posted?

Everdial Agent Program

Thursday, January 8th, 2009

Does Everdial piss other agents off, or is it just me? I’ve tried signing up with them over the years, and they still have that antiquated agent requirement from the 90’s that says “you have to be an Everdial customer” to sell their services. I’m a telecom agent, not a fricken charity. I don’t want to sign up for your stupid service, I just want to market it to people who need it, or want it, or have to have it. Since I sell a ton of plans for a bunch of different companies; there’s no way I can have an account with all of them.

OK, Everdial agents, let me know how the service is and if I should just pull my head out and sell it, or if it’s not worth the effort. I’ve asked Everdial to let me sell the service without signing up, but they seem to think I’d be a waste of their time or something….

I think I’m done ranting now.

Greg

Cleartel Agent Program

Wednesday, January 7th, 2009

I used to have a direct agent account with Cleartel, to sell their local and long distance programs, but they discontinued the service a couple of months ago due to the low quality of web based local phone service customers. What was happening was that customers who couldn’t get service anywhere else, were signing up with Cleartel, and then not paying their bills.

I spent some time going over options with my account manager, but Cleartel didn’t seem to be interested in trying to maintain my affiliate webpage on their site. I told them that they should make each local customer sign up with a credit card, and then charge the card a predetermined amount to make sure it was good. Then they could basically recharge the card everytime the customer’s account hit a predetermined setting based on their credit score and the previous month’s usage. It would have basically created a prepaid local phone service account for customers with low and poor credit scores, and would have made sure that each account stayed in the black.

Since Cleartel removed my affiliate sales page from their site, I signed up with Commission River and started selling Cleartel through them. The bad debt ratio is still pretty high, but they must get enough good customers through all of the agents that Commission River has that it’s worth maintaining the relationship. The funny thing is that I make higher commissions through CR, using the free agent site they gave me,  than I did as a direct agent for Cleartel Communications, so the change was as good, or better, for me, as it was for them.

If you want to become a Cleartel agent and sell their services, I would recomend signing up as a Commission River agent instead of a Cleartel agent. Email me, or post a comment here, if you want to know more.